Privacy Policy

Lighthouse Facilities Group is committed to safeguarding the privacy of our clients, partners, and all individuals who interact with us. We adhere strictly to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring that all personal information is collected, used, disclosed, and managed responsibly and transparently.

1. Collection of Personal Information

We collect personal information necessary for our facility management services and to comply with legal obligations. This may include:

• Contact Details: Name, address, email, phone number.
• Professional Information: Job title, company details.
• Communication Records: Emails, letters, or other correspondence.
• Site Access Details: CCTV footage, access logs.

We collect this information through:

• Direct interactions (e.g., meetings, phone calls, emails).
• Our website (e.g., contact forms, cookies).
• Third parties with your consent or as required by law.

2. Use and Disclosure of Personal Information

We use personal information to:

• Provide and manage our services.
• Communicate effectively with clients and stakeholders.
• Comply with legal and regulatory requirements.
• Improve our services and website functionality.

We do not disclose personal information to third parties except:

• With your consent.
• As required by law.
• To service providers assisting us under confidentiality agreements.

3. Data Security

We implement robust security measures to protect personal information, including:

• Secure IT systems with firewalls and encryption.
• Regular security audits and updates.
• Access controls to restrict information to authorized personnel.

4. Access and Correction

You have the right to:

• Access your personal information held by us.
• Request corrections if the information is inaccurate or outdated.

To do so, please contact us using the details below.

5. Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyze site traffic. Cookies collect anonymous data such as browser type and pages visited. You can disable cookies in your browser settings, but this may affect website functionality.

6. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

By engaging with Lighthouse Facilities Group, you consent to the practices described in this Privacy Policy.