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Guided by trust. Built on integrity. Dedicated to elevating

Our Story – A Beacon of Integrity and Excellence

Lighthouse Facilities Group sets a new standard in facility management with integrity, transparency, and client-first solutions. As an independent firm, we operate free from hidden costs or conflicts of interest, ensuring every decision benefits Owners’ Corporations. Committed to ethical excellence and professionalism,

Gaia Guo - Founder of Lighthouse Facilities

About Us

Core Competencies

Core Competencies

With over two decades of experience across customer service, sales, marketing, and facilities management, I founded Lighthouse Facilities with a simple but powerful vision:


To lead with integrity, serve with heart, and set a new standard for our industry.


Throughout my career — from managing some of Sydney’s most prestigious residential towers like One Sydney Harbour, to leading diverse operational teams — I’ve learned that true success isn’t just measured by outcomes, but by the trust we build and the care we show along the way.


At the core of everything I do is a commitment to respect, responsibility, and results. Because behind every building are real people — and real service starts with genuine connection.

Core Competencies

Core Competencies

Core Competencies

  •  Facility Management Leadership
     
  • Contractor and Stakeholder Relations
     
  • Asset Lifecycle Management
     
  • Risk, Compliance, and Governance
     
  • Customer Service and Resident Engagement
     
  • Strategic Sales and Marketing Expertise
     
  • Operational Optimization and Project Delivery
     
  • Communication, Negotiation, and Problem Solving

My Values

Core Competencies

My Values

  •  Integrity: Acting with honesty, fairness, and transparency — always.
     
  • Excellence: Delivering nothing short of the best, every time.
     
  • Accountability: Owning every decision, every outcome.
     
  • Service-First Mindset: Serving people before processes.
     
  • Leadership with Heart: Inspiring trust through action, not just words.
     

"Real leadership lights the way — not through authority, but through service, trust, and unwavering care."

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